Support engineering is a term introduced by Grupo Samarco. Support engineering means the permanent compromise of keeping a good bi-directional communication between the company and its workers during the stay of the Bulgarian team. Our experience has demonstrated that the major part of the possible conflicts originated during a labor relation can be caused by communication or cultural misunderstandings or simply by mishap. We also know that by helping the worker to integrate in his new professional environment (new country, new colleagues, new language), he will rapidly reach his optimal working performance; as a result, both, company and worker, will be more satisfied.

Support engineering is compounded by easy actions, but regularity in monitoring the satisfaction of the company with his workers and the same one of the workers with his company, observing all the “small” details we care about, and our constructive mediation are the keys that distinguish us from the Temporary Recruitment Agencies. In short, we can conclude that support engineering is the service tool that we offer for maximizing the performance and productivity of the professionals, maintaining, at the same time, an optimal level of satisfaction with the company they work for.